If you want to see some real managers at work, go visit a third-grade classroom. There you will see model practices of management as the eight-year-olds, guided by their teachers, benefit from some excellent managing.

For forty years, our name has included the word program. It’s a perfectly good word. We use program with this meaning: plan of action to achieve a specific result. Starting when we became a program of the Edgartown Court in 1984, and going forward to the present, the word “program” has been there, indicating our plan to promote and provide mediation services, with the mission of helping individuals and organizations to resolve their conflicts amicably.