Conflicts are not always fully resolved by an apology. A good apology, though, can go a long way toward building trust when a personal connection has gone in the wrong direction. Mediators and conflict coaches hear about apologies quite a bit.

Here's the thing about employing the shame/blame dynamic duo. They don't solve the conflict. They don't analyze the problem. They don't help us to learn from our mistakes. They don't build trust. They will harm an organization in short order. They do nothing but make folks feel miserable and will crash any relationship.